What this is
An AI tool. Not medical advice. Not a doctor.
Dermatrix is a software service. It analyses images and intake answers using large language models and computer vision, and produces a structured note in S.O.A.P. format. That is the entire scope of what it does.
Nothing the service outputs is a diagnosis. Nothing it outputs is a prescription. Nothing it outputs is a treatment recommendation from a licensed medical professional. The S.O.A.P. note is informational — a structured summary of what the model observed and inferred, written in the language clinicians use because the format is useful, not because the author is one.
There is no clinician reviewing your case. There is no doctor-patient relationship between you and Dermatrix, its operators, or anyone else involved in running the service. The output of the tool does not create one.
Where responsibility lies
Every decision you make based on the output is yours.
You are an adult capable of evaluating information and deciding what to do with it. By using Dermatrix you accept that the service is a source of information you have chosen to consult, and that you alone are responsible for what you do next.
If the tool suggests an ingredient and you apply it to your skin — that is your decision. If the tool suggests an ingredient is fine for you and it turns out you are allergic — that is your responsibility. If the tool fails to flag something serious and you delay seeing a clinician because of it — that is your responsibility. If the tool flags something serious and you ignore it — that is also your responsibility.
We provide a tool. You make the choices. The chain of responsibility for any outcome — good, bad, or in-between — starts and ends with you.
When to see a real clinician
If you are unsure, see a doctor. Always.
If you have a concern about your skin that is painful, spreading, bleeding, changing rapidly, accompanied by fever or systemic symptoms, or simply something that worries you — see a licensed dermatologist or physician. Do not use this tool as a substitute for that visit.
Dermatrix cannot examine you in person. It cannot palpate a lesion. It cannot order a biopsy. It cannot prescribe. It cannot follow up. A clinician can do all of those things and you should let them.
Use this tool the way you might use a well-organised reference: to inform yourself, to prepare questions, to better understand what a clinician later tells you. Do not use it as the final word on anything.
Accuracy and limitations
The model can be wrong. Assume it will be, sometimes.
AI models hallucinate, misread images, miss patterns, invent patterns that aren't there, and generate text that sounds confident regardless of whether the underlying inference is correct. Dermatrix is no exception. Treat its output as a starting point for thinking, not as a conclusion.
Image quality, lighting, skin tone representation in training data, the completeness of your intake, and the specific wording of your concern all materially affect the quality of the output. Even with perfect input, the model can still be wrong.
We do not warrant that the analysis is accurate, complete, current, or fit for any particular purpose. We do not warrant that it is safe to act on without independent verification by a qualified clinician.
What we expect from you
Be honest with the intake. Use the tool in good faith.
The quality of the output depends entirely on the quality of your input. If you omit medications, misrepresent your routine, or upload images of someone who is not you, the analysis will be wrong in ways neither of us can predict.
Do not use Dermatrix to assess the skin of anyone who has not personally consented to the assessment. Do not upload images of minors. Do not use the service to harass, stalk, or surveil anyone.
Do not attempt to reverse-engineer, scrape, or otherwise extract data from the service beyond your own account's contents.
The service itself
Provided as-is. May change or disappear.
Dermatrix is offered as-is, without warranty of any kind, express or implied. We do not guarantee uptime, response time, the continued availability of any feature, or the indefinite operation of the service.
We may modify, suspend, or discontinue any part of the service at any time, with or without notice. We may change these terms; if we do, the updated terms will appear at this URL with a new "last updated" date.
Your account, your S.O.A.P. history, and any related data can be deleted by you at any time. We can also terminate accounts that violate these terms.
Limitation of liability
To the maximum extent permitted by law, our liability is limited.
To the maximum extent permitted by applicable law, Dermatrix, its operators, contributors, and any associated third parties are not liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from your use of — or inability to use — the service. This includes damages arising from decisions you made based on the output.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In those jurisdictions, our liability is limited to the smallest amount permitted by law.
Nothing in these terms is intended to exclude liability that cannot lawfully be excluded — for example, liability for gross negligence or wilful misconduct where local law forbids exclusion.
Acceptance
By using Dermatrix, you accept these terms.
Creating an account, completing an intake, or uploading an image constitutes acceptance of these terms in full. If you do not accept them, do not use the service.
Contact
Questions about these terms?
If anything here is unclear, reach out before relying on the service. We would rather answer a question than have a misunderstanding.